Quality Driven Peptides

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Refund and returns policy

Last updated: August 18, 2026

At Valley Labs, we want you to feel confident in every order. This policy outlines the terms under which returns, exchanges, and refunds are accepted for products purchased through our website.

1. Eligibility for returns

Products may be returned within 14 days of the delivery date, provided they are unopened, unused, and in their original packaging with all seals intact. Due to the sensitive nature of our products, items that have been opened or tampered with cannot be accepted for return.

2. How to request a return

To initiate a return, please contact our support team through the Contact page with your order number and reason for the request. Once approved, we will provide instructions for returning the item to our facility.

3. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5 to 10 business days. Please note that original shipping costs are non-refundable.

4. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

5. Non-returnable items

Opened or used products, items without original packaging, and orders past the 14 day return window are not eligible for return or refund. Sale or clearance items may also be excluded, as noted at the time of purchase.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for eligible items and place a new order separately.

7. Return shipping costs

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged or incorrect item. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages.

8. Contact us

If you have questions about a return, exchange, or refund, please reach out through our Contact page and our team will be glad to assist you.